Introduction to Workplace Safety and Insurance

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This webinar explains what Workplace Safety & Insurance (WSI) is and who is covered.  It provides critical tools and information to enable you to meet your obligations, complete the required paperwork accurately and avoid expensive fines.

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Completing The Form 7

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This webinar walks you through an employer’s obligation to complete their ‘report of accident’ – the Workplace Safety and Insurance Board’s (WSIB) Form 7.  You will learn what information the WSIB is looking for and best practices for answering the Form questions.

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Claims Management Tips

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This webinar provides you with helpful practices to better manage your Workplace Safety & Insurance (WSI) needs – starting from your hiring practices to dealing with an injured worker and their subsequent return to work.

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A Practical Guide to Work Reintergration

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This webinar explains the relationship between an employer’s return to work and re-employment obligations and outlines the importance of communication in achieving a successful work reintegration outcome.

SIEF and Cost Reduction Tools

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This webinar explains the tools available to employers to reduce their accident costs and, in some cases, transfer them entirely to a third party.

WSIB Appeals

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This webinar outlines the appeal process, the different levels of appeal, and how to prepare for either your own, or your worker’s, appeal.

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Section 50 Unlawful Reprisals

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This webinar explains the process and timelines for responding to a Section 50, unlawful reprisal charge, and the OEA services available to help employers facing such a charge.

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WSIB Mental Stress Update

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This webinar outlines the legislative modifications that have changed the definition and handling of mental stress claims, and how mental stress entitlement, both traumatic and chronic, is determined by the WSIB.

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Other Claim Costs

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Injury costs covered by the Workplace Safety and Insurance Board (WSIB)
Once a claim is accepted the WSIB provides the following benefits:

  • loss of earnings benefit (LOE)
  • health care
  • health care equipment and supplies
  • non-economic loss (NEL) benefits
  • work transition (WT) services for workers or surviving spouses to assist in work reintegration (WR)
  • loss of retirement income (LRI)
  • future economic loss (FEL) for injuries occurring between 1990 and 1997
  • costs covered under the occupational disease and survivor benefit program
  • benefits for seriously injured workers, and
  • compensation for the worker’s survivors.

How the WSIB decides whether a worker is entitled to LOE payments and other services
The WSIB decides if the claim is work-related. In order for a claim to be considered work-related, all of the following conditions must exist:

  • the employer’s business activity is covered under the Workplace Safety and Insurance Act (WSIA)
  • the worker is covered under the WSIA
  • there is a personal work-related injury
  • there is proof of accident, and
  • the medical diagnosis is compatible with the accident or disablement history.

Following an injury, the WSIB weighs the evidence and makes a decision based on the merits of the particular claim, ensuring that its decision is consistent with the provisions of the WSIA and WSIB policies. In cases where evidence is approximately equal on both sides of an issue, the WSIB will decide in favor of the worker (or spouse or dependant) who is making the claim. This provision is known as the “benefit of doubt”.

How to File a Complaint

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Making a Complaint
Although the Office of Employer Adviser (OEA) endeavors to provide excellent service to all its clients, there may be occasions when employers wish to complain about their treatment by OEA staff or how their problems have been handled. We welcome your concerns, and will try to resolve them to your satisfaction.

Employers may file their complaint in one of two ways:

  • By completing the on-line complaint form and submitting it via email; or
  • By downloading a printable complaint form and faxing it to our office at 416 327-0726

Within 10 business days of the complaint being received:

  • The completed form will be directed to the Manager of the employee or the process being complained about
  • Management will review the complaint and ask for additional clarification if necessary
  • Management will discuss the complaint with the employee/s in question
  • Management will respond to the individual making the complaint, seeking to redress the problem

The OEA commits to using the complaint process as a means to improve over-all service and the processes of the agency. Even if a particular complaint cannot be resolved to an individual’s satisfaction, we commit to continually striving to improve our service.

Note that it is important that a complainant raise their concerns in a timely fashion; the closer in time that a complaint is made in relation to the triggering behaviour or incident, the more options for redress may be available.

In order to make a complaint you must keep track of all such information as:

  • The names and titles of the persons you have dealt with
  • The dates you were in contact (or missed contact) with OEA staff
  • The advice you were given and the things you were told to do
  • Emails or other written communication with OEA staff, so it can be provided if required

Filing your complaint
Complaints may be made about an individual’s behaviour or the interaction, advice, representation or other service that you received from the OEA staff member. We welcome comments about how our services can be improved to better serve Ontario employers, but caution that the OEA does not have the ability or mandate to change Workplace Safety and Insurance Board (WSIB) or Workplace Safety and Insurance Appeals Tribunal (WSIAT) decisions.

To complain on-line, click here.

Note that complaints may also be filed:

  • By fax at 416 327-4427

To download printable complaint form, click here.

  • By mail to:
    Office of the Employer Adviser
    151 Bloor St. W., Suite 704
    Toronto, Ontario M5S 1S4
  • By phone at 1 800- 387-0774 during regular business hours