‘WSIB Update, An Employer’s Perspective’

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Do you want to know about upcoming changes in the Workers’ Compensation system?

Do you know how these changes will affect you as an employer?

‘WSIB Update, an Employer’s Perspective’ is a free 1 hour webinar that will prepare you for the changes that are happening at WSIB. You will find out what consultations and reports have been completed, and what these will mean for you as an employer. Learn how the current discussions and studies will change the system, what the potential consequences may be and how all of this will ultimately affect your bottom line.

Webinar hosted on: January 24, 2018 – 10:00 – 11:00

Please click here to view the webinar.

Please click here to view the presentation.

OEA’s Chronic Mental Stress Webinar

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Did you know that the WSIB landscape on mental stress claims is changing?
The Legislature has amended the Workplace Safety and Insurance Act to allow entitlement for chronic mental stress starting in 2018, which will have a significant impact for employers. Michael Zacks will explain the amendments and tell you what you need to know so you can be ready for the upcoming change.

Webinar hosted on: Dec 14, 2017 – 10:00 AM

Please click here to view the webinar.

WSIB’s Rate Framework Modernization

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The WSIB has just released 7 draft policies in support of the Rate Framework Modernization.  The WSIB will accept submissions on the draft policies until October 13, 2017.  The policies are available on the WSIB’s Rate Framework Consultation webpage.

The new Rate Framework is scheduled to come into effect on January 1, 2020, and will make major changes to how the WSIB classifies employers and calculates premiums.  The draft policies flesh out some of the significant changes that will result from the Rate Framework and provide guidelines on how the WSIB will do classification and determine if a company can have multiple rate groups.  These are extremely important and complex draft policies.  The OEA is offering a webinar on September 26, 2017 at 10:00 a.m. discussing the policies to provide a high level overview.

Michael Zacks, Director (A) and General Counsel

Unlawful Reprisal

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Director’s Update – January 2018

Michael Zacks, Director & General Counsel

New employer penalties are now in effect

New employer late reporting penalties under the Workplace Safety and Insurance Act (WSIA) came into effect on January 1st. Employers who take more than 30 days to report an accident to the WSIB will be fined $1,000. Additional administrative penalties of $250 will continue to be separately applied for incomplete reporting, failing to use an appropriate reporting form, and failing to give the worker a copy of the completed Form 7.

Read more…


In the News

The WSIB’s new/revised benefits policies came into effect on November 1, 2014. The WSIB has provided an “Explanatory Note” on the overall policy review process, and response to stakeholder feedback.

Read more..

Glossary of Terms (Unlawful Reprisal)

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This list includes some of the abbreviations you might hear mentioned in occupational health and safety matters, and may see written in Ontario Labour Relations Board case files.


Term Description
ADRA Alternate Dispute Resolution
Bill 160 Occupational Health and Safety Statute Law Amendment Act, 2011
CA Collective Agreement
CLC Canada Labour Code
DivCt Ontario Divisional Court
DSR Designated Substance Regulation
Form A53 Application Under Section 50 of the OHSA
Form A54 Response to Application Under Section 50 of the OHSA
Form C26 Notice of Application
IRS Internal Responsibility System
JHSC Joint Health and Safety Committee
JR Judicial Review
LRA Ontario Labour Relations Act
LRO Labour Relations Officer
LRS Labour Relations Specialist
MOL Ministry of Labour
MSDS Material Safety Data Sheet
OEA Office of the Employer Adviser
OEL Occupational Exposure Limit
OHSA Occupational Health and Safety Act
OLRB Ontario Labour Relations Board
OWA Office of the Worker Adviser
OWTL Ontario Workplace Tribunal Library
PPE Personal Protective Equipment
SPPA Statutory Powers Procedure Act
TWHSLC Toronto Workers’ Health and Safety Legal Clinic
VC Vice-Chair of the Ontario Labour Relations Board
WHMIS Workplace Hazardous Materials Information System
WSIB Workplace Safety and Insurance Board


How to File a Complaint

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Making a Complaint
Although the Office of Employer Adviser (OEA) endeavors to provide excellent service to all its clients, there may be occasions when employers wish to complain about their treatment by OEA staff or how their problems have been handled. We welcome your concerns, and will try to resolve them to your satisfaction.

Employers may file their complaint in one of two ways:

  • By completing the on-line complaint form and submitting it via email; or
  • By downloading a printable complaint form and faxing it to our office at 416 327-0726

Within 10 business days of the complaint being received:

  • The completed form will be directed to the Manager of the employee or the process being complained about
  • Management will review the complaint and ask for additional clarification if necessary
  • Management will discuss the complaint with the employee/s in question
  • Management will respond to the individual making the complaint, seeking to redress the problem

The OEA commits to using the complaint process as a means to improve over-all service and the processes of the agency. Even if a particular complaint cannot be resolved to an individual’s satisfaction, we commit to continually striving to improve our service.

Note that it is important that a complainant raise their concerns in a timely fashion; the closer in time that a complaint is made in relation to the triggering behaviour or incident, the more options for redress may be available.

In order to make a complaint you must keep track of all such information as:

  • The names and titles of the persons you have dealt with
  • The dates you were in contact (or missed contact) with OEA staff
  • The advice you were given and the things you were told to do
  • Emails or other written communication with OEA staff, so it can be provided if required

Filing your complaint
Complaints may be made about an individual’s behaviour or the interaction, advice, representation or other service that you received from the OEA staff member. We welcome comments about how our services can be improved to better serve Ontario employers, but caution that the OEA does not have the ability or mandate to change Workplace Safety and Insurance Board (WSIB) or Workplace Safety and Insurance Appeals Tribunal (WSIAT) decisions.

To complain on-line, click here.

Note that complaints may also be filed:

  • By fax at 416 327-4427

To download printable complaint form, click here.

  • By mail to:
    Office of the Employer Adviser
    151 Bloor St. W., Suite 704
    Toronto, Ontario M5S 1S4
  • By phone at 1 800- 387-0774 during regular business hours

Ask a Question Online

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If you are a corporation, partnership, fund, trust, co-operative or unincorporated association and would like to contact us online please click here.

If none of the above apply to you and you would like to contact us online please click here.

Contact Us

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If you are an employer and have any questions regarding workplace safety & insurance issues, or require assistance with specific Workplace Safety and Insurance Board (WSIB) claims, or have questions regarding unlawful reprisals under the Occupational Health and Safety Act (OHSA) please contact the Office of the Employer Adviser (OEA).

Head Office

Office of the Employer Adviser
Ministry of Labour
505 University Avenue, 20th Floor
Toronto, ON M5G 2P1

Telephone: (416) 327-0020
Toll free: 1-800-387-0774
Fax: (416) 327-0726
Email: askoea@ontario.ca

Business Hours
The OEA’s business hours are from 8:30 a.m. to 5:00 p.m.

Contact Us Online
If you are a corporation, partnership, fund, trust, co-operative or unincorporated association and would like to contact us online please click here.

If none of the above apply to you and you would like to contact us online please click here.

If you wish to file a complaint with the OEA, please click here.

Regional Offices